At IONOS Drones, I worked remotely in a hybrid role with a strong focus on IT operations and user support, alongside product management and software engineering activities for UAV-based agricultural applications.
I provided remote end-user IT support by assisting internal teams with Microsoft 365 applications, user access, shared resources, and application-related issues, while maintaining clear documentation and supporting continuous improvement of internal IT and support processes.
I supported user access management and system operations across Microsoft-based platforms, assisting with account-related requests, access permissions, collaboration tools, and workflow validation in a fully remote working environment.
I contributed to device and application lifecycle support, assisting with configuration, testing, validation, and troubleshooting of software environments and application workflows, and supporting structured testing scenarios and release readiness.
I also built and maintained a Drupal-based website, managing content, basic theming, and deployment processes.
In parallel, I led the development and requirement definition of three mobile applications, initially planned to reach 100 monthly users at launch, working closely with distributed engineering and operations teams.
Through a proactive and data-driven decision-making approach, I aligned application features with user requirements and industry standards, resulting in a 70% increase in ease of use and feature variety.
I also contributed to improving drift detection accuracy and application precision by 90% by supporting advanced image processing algorithms and droplet counting mechanisms, significantly reducing pesticide waste and improving operational efficiency.
Throughout this role, I actively participated in remote meetings, documentation, testing, and knowledge-sharing activities, contributing to continuous improvement initiatives across IT, product, and software processes.